CONSULTATIONS

JTAV experts offer complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, both client and esthetician will design a treatment plan that will best meet the expectations of the client. We are dedicated to helping clients achieve their skincare goals.

SCHEDULING

In order to ensure that you obtain your desired appointment, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking.

ARRIVAL

We ask that you check-in with the front desk at least 5 minutes prior to your scheduled appointment to prepare for your treatment. Please note that we require that all new clients fill out skin care history information and treatment consent forms prior to treatment.

LATE ARRIVALS

Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other clients’ sessions can begin on time. If your arrival is delayed we will make every effort to accommodate your full appointment, but if this is not possible your service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. If you miss your appointment without 24-hour notice, you will be charged 100% of your treatment cost.

CANCELLATIONS

Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, you must notify us 24 hours in advance to avoid a full charge for treatment scheduled. All services re-scheduled or cancelled on the same day of your appointment will be charged a $100 late cancellation fee.

RETURNS

We hope that you will be thrilled with your product purchase – however, if for any reason you are not completely satisfied we are happy to offer merchandise credit within 30 days of purchase. We do not offer refunds on treatments or products.

ADDED COMFORT

With any of our advanced modality treatments, a topical anesthetic cream is available and can be applied at the office, 15 minutes before your treatment. Please communicate your concerns to the front desk prior to your appointment so that your treatment time allows for numbing.

PAYMENT

JTAV accepts cash, Visa, MasterCard, Discover, and American Express. All payment is due on the day of treatment.

STANDARD POLICY

A credit card number or gift certificate number is required to secure all appointments. Turn off cell phones and pagers. This is your time to relax. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.

GRATUITIES

Gratuity is at your discretion and is not included in any service or package.