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Frequently Asked Questions
Yes, we offer Pregnancy Facials that are specifically designed to avoid products and modalities that should not be used during pregnancy. As with our Custom Treatments, each Pregnancy Facial is still completely customized to your skin and results-driven.
Yes, we have gift cards available that can be picked up or shipped, and e-gift certificates that can be sent via email. Please note that gift cards expire one year after purchase.
Yes, Dr. Alvarez, our Medical Director and top board-certified dermatologist, performs injections and consultations in-office biweekly and is available by appointment only.
Yes, we provide consultations via appointment only. Generally, your first appointment is booked including a 15-minute consultation so that you will have time prior to starting your treatment to talk about your skin and the issues you’re looking to address through treatment, without taking away from your 1 hour treatment time.
There is a non-refundable $100 deposit for all consultations scheduled independently which will be applied towards your first treatment. Please see our cancellation policy below for additional information.
Packages expire one year from date of purchase and are non-transferrable.
For questions on pricing please contact our front desk at 212-755-1155. Gratuity is at the discretion of our clients and can be applied on a credit card. Gift certificates do not include gratuity unless specifically noted.
Our Custom Treatment is a 1 hour appointment. The timing of our advanced modalities varies; our front desk and your Skincare Practitioner can advise on timing over the phone, by email, or at your appointment.
We recommend coming in for Custom Treatments every 4-6 weeks. Timing varies with our advanced modality treatments; our front desk and your Skincare Practitioner can advise on timing over the phone, by email, or at your appointment.
It is important to know that while one treatment will be beneficial to your skin, you will see more results with regularly scheduled treatments, as each one builds on the next. Consistency is key!
We see many clients with a wide range of skin concerns, including sensitivity. We take great care to ensure that all allergies are avoided and only products suitable for your skin are used during treatment.
Yes, it is completely fine to arrive wearing makeup. Your Skincare Practitioner will remove any makeup and deeply cleanse your skin during your treatment. If you prefer to leave your eye makeup on, please inform your Skincare Practitioner and they will do so.
We ask that you arrive at least 5 minutes before your scheduled appointment time, and 10 minutes if it is your first appointment.
Please note that treatments must end on time, regardless of their start time. If you arrive later, we will not be able to provide the entire length of the scheduled appointment.
We kindly ask for notice of cancellation at least 48-hours prior to your appointment. In the event you are unable to give 48-hour notice, your card will be charged 50% of the treatment price as a late-cancellation fee. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.
All services require a credit card to secure a reservation. You will not be billed prior to your appointment unless there is a cancellation or no show. When you schedule your appointment with us, you are agreeing to these policies – thank you for understanding.
We hope that you will be thrilled with your product purchase – however, if for any reason you are not completely satisfied we are happy to offer merchandise credit within 30 days of purchase. We do not offer refunds on treatments or opened products.
Your Skincare Practitioner will work closely with you to advise on the best treatments and products for your skin. Generally, your first appointment is booked as a consultation and treatment, with 15 minutes prior to starting your treatment to talk about your skin and the issues you’re looking to address through treatment, without taking away from your treatment time.
After our Custom Treatments, we do not typically see redness in the skin of clients; our goal is for your skin to look fresh and glowing post-treatment. However, for some advanced modalities there may be slight flushing or a pink hue to the skin following a treatment. We will always manage your expectations and inform you if there is downtime associated with a treatment that you need to be aware of.