FAQ

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What is your return policy?

By |2019-02-25T15:02:51-04:00February 25th, 2019|

We hope that you will be thrilled with your product purchase - however, if for any reason you are not completely satisfied we are happy to offer merchandise credit within 30 days of purchase. We do not offer refunds on treatments or products.

Is it ok to come in with makeup on?

By |2019-02-25T15:01:33-04:00February 25th, 2019|

Yes, it is completely fine to arrive wearing makeup. Your esthetician will remove any makeup and deeply cleanse your skin during your treatment. If you prefer to leave your eye makeup on, please inform your esthetician and they will do so.

How often should I come in for facial treatments?

By |2019-02-25T14:52:38-04:00February 25th, 2019|

We recommend coming in for Custom Treatments every 4-6 weeks. Timing varies with our advanced modality treatments; our front desk and your esthetician can advise on timing over the phone, by email, or at your appointment. It is important to know that while one treatment will be beneficial to your skin, you will see more results [...]

Do you provide consultations?

By |2019-02-25T14:51:40-04:00February 25th, 2019|

Yes, we provide complimentary consultations via appointment. Generally, your first appointment is booked including a 15-minute consultation so that you will have time prior to starting your treatment to talk about your skin and the issues you’re looking to address through treatment, without taking away from your 1 hour treatment time.

Who can guide me in planning my treatment regimen?

By |2019-02-25T14:51:13-04:00February 25th, 2019|

Your esthetician will work closely with you to advise on the best treatments and products for your skin. Generally, your first appointment is booked as a consultation and treatment, with 15 minutes prior to starting your treatment to talk about your skin and the issues you’re looking to address through treatment, without taking away from your [...]