We hope that you will be thrilled with your product purchase - however, if for any reason you are not completely satisfied we are happy to offer merchandise credit within 30 days of purchase. We do not offer refunds on treatments or products.
Yes, we have gift cards available that can be picked up or shipped, and e-gift certificates that can be sent via email. Please note that gift cards expire one year after purchase.
Yes, it is completely fine to arrive wearing makeup. Your esthetician will remove any makeup and deeply cleanse your skin during your treatment. If you prefer to leave your eye makeup on, please inform your esthetician and they will do so.
Our Custom Treatments are booked for 1 hour. The timing of our advanced modalities varies; our front desk and your esthetician can advise on timing over the phone, by email, or at your appointment.
We recommend coming in for Custom Treatments every 4-6 weeks. Timing varies with our advanced modality treatments; our front desk and your esthetician can advise on timing over the phone, by email, or at your appointment. It is important to know that while one treatment will be beneficial to your skin, you will see more results [...]
Yes, we provide complimentary consultations via appointment. Generally, your first appointment is booked including a 15-minute consultation so that you will have time prior to starting your treatment to talk about your skin and the issues you’re looking to address through treatment, without taking away from your 1 hour treatment time.
Your esthetician will work closely with you to advise on the best treatments and products for your skin. Generally, your first appointment is booked as a consultation and treatment, with 15 minutes prior to starting your treatment to talk about your skin and the issues you’re looking to address through treatment, without taking away from your [...]
Yes, we offer Pregnancy Facials that are specifically designed to avoid products and modalities that should not be used during pregnancy. As with our Custom Treatments, each Pregnancy Facial is still completely customized to your skin and results-driven.
After our Custom Treatments, we do not typically see redness in the skin of clients; our goal is for your skin to look fresh and glowing post-treatment. However, for some advanced modalities there may be slight flushing or a pink hue to the skin following a treatment. We will always manage your expectations and inform you [...]