We are dedicated to helping clients achieve their skincare goals. Towards that end, our JTAV experts offer complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, both client and Skin Health Expert will design a treatment plan that will best meet the expectations of the client.
Appointments are preferred, but not always necessary. If we have available JTAV experts, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.
Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other clients’ sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled facial, you will be considered a “no-show” and charged for 100% of your service fee. For all other scheduled treatments, if you are 5+ minutes late you will be considered a “no-show” and charged 100% of your service fee.
All deposits put down for Ultherapy are non-refundable. Deposits can be applied toward a different service if requested by the client.
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for 100% of treatment scheduled. All services re-scheduled, cancelled on same day of appointment, or missed without notice will be charged 100% of the treatment price.
Your satisfaction is our utmost concern, if a product is damaged it can be exchanged as long as it is within 7 days of purchase with receipt. Services and packages are non refundable. If a client wishes to discontinue a package they can roll it over to a friend or switch it to another treatment of equal or lesser value.
With any of our medically based treatments, a topical anesthetic cream is available and can be applied 15 minutes before your treatment. You may order your cream when you schedule your appointment.
JTAV accepts cash, Visa, MasterCard, Discover and American Express. Payment by check is not accepted. We also have custom financing packages available for several of our series of treatments.
A credit card number or gift certificate number is required to secure all appointments. Turn off cell phones and pagers. This is your time to relax. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.
Gratuities are at your discretion and are not included in any service or package.
We are not responsible for lost or stolen items and encourage you to leave valuables at home.
All prices are subject to change without notice.
All times stated are approximate.
JTAV reserves the right to refuse services at our discretion.