Policies 2017-05-16T15:19:43+00:00

OUR POLICIES

CONSULTATIONS
We are dedicated to helping clients achieve their skincare goals. Towards that end, our JTAV experts offer complimentary consultations to better understand each individual’s skincare needs. Based on a private skin analysis and conversation, both client and Skin Health Expert will design a treatment plan that will best meet the expectations of the client.

SCHEDULING
Appointments are preferred, but not always necessary. If we have available JTAV experts, we will be happy to provide your desired treatment. However, most procedures are booked several weeks in advance.

ARRIVAL

Check-in with front desk at least 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical skin spa, we require that all new clients fill out skin care history information and treatment consent forms.

LATE ARRIVALS
Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the other clients’ sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled facial, you will be considered a “no-show” and charged for 100% of your service fee. For all other scheduled treatments, if you are 5+ minutes late you will be considered a “no-show” and charged 100% of your service fee.

DEPOSITS
All deposits put down for Ultherapy are non-refundable. Deposits can be applied toward a different service if requested by the client.

CANCELLATIONS
Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for 100% of treatment scheduled. All services re-scheduled, cancelled on same day of appointment, or missed without notice will be charged 100% of the treatment price.

PRODUCT RETURNS
Your satisfaction is our utmost concern. If you are not satisfied with one of your products, please bring in the product with your receipt within two weeks of the purchase. We will gladly exchange the full value of the returned product for a product or products that are more suited to your desired result. If you do not wish to have a product exchange, we would be happy to give you a credit towards one of our services or a refund credited back to you in the same method of payment used for purchase.

ADDED COMFORT
With any of our medically based treatments, a topical anesthetic cream is available and can be applied 15 minutes before your treatment. You may order your cream when you schedule your appointment.

PAYMENT
JTAV accepts cash, Visa, MasterCard, Discover and American Express. Payment by check is not accepted. We also have custom financing packages available for several of our series of treatments.

STANDARD POLICY
A credit card number or gift certificate number is required to secure all appointments. Please leave babies, children and pets at home. Turn off cell phones and pagers. This is your time to relax. Inform our front desk staff if you have any special needs or concerns to allow us to ensure your time spent with us a memorable experience.

GRATUITIES
Gratuities are at your discretion and are not included in any service or package.

VALUABLES

We are not responsible for lost or stolen items and encourage you to leave valuables at home.

All prices are subject to change without notice.

All times stated are approximate.

JTAV reserves the right to refuse services at our discretion.